Net New MRR: Comprehensive Guide to Calculation and Importance

Net New MRR: Comprehensive Guide to Calculation and Importance

Welcome to a deep dive into Net New MRR.

What is it?

Net New MRR, or Net New Monthly Recurring Revenue, is a pivotal metric that provides insights into the current health and future potential of your business.

It collects data from multiple revenue streams including:

  • New Revenue: Earnings from fresh customers

  • Expansion Revenue: Additional profit from existing customers.

  • Churned Revenue: Lost income due to cancellations or downgrades.

Unlike New MRR that only focuses on fresh revenue, Net New MRR gives us the whole picture. It analyzes not just fresh revenue, but also considers existing customers and those who've left us.

And it doesn't stop there.

This article promises to provide a detailed breakdown of how to calculate Net New MRR and explain its components in depth. So let's dive in.

Understanding Net New MRR

Net New MRR plays a crucial role in any business. It measures growth on a monthly basis, giving you a clear sense of how your business is expanding over time.

More than that, it offers insights into your company's financial stability. It assesses how much consistent income your business can expect. This information is vital for making sound decisions about budgeting and forecasting. You'll know exactly what resources you have available for future investments.

What Makes Up Net New MRR?

  • New MRR: This is the revenue that comes directly from new customers. It's all about addition and represents fresh growth.

  • Expansion MRR: The revenue that comes from existing customers who decide to buy more of your services or products. This shows how much your current customers value what you offer.

  • Churned MRR: The revenue you lose when customers cancel or downgrade their subscriptions. It's the part of your MRR that you're looking to minimize.

Understanding each of these components is critical to utilizing Net New MRR as a financial tool.

How Net New MRR Differs From New MRR

New MRR only considers revenue from new customers. It can help you measure success in sales, marketing, and strategic growth. But it doesn't give you the full picture.

Net New MRR, on the other hand, gives you a holistic view of your business's financial health. It combines New MRR with Expansion MRR and Churned MRR. This way, you get a better understanding of your business performance.

In short, Net New MRR is a complete, top-down view of your business's recurring revenue. On the other hand, New MRR focuses primarily on your acquisition efforts. Both are important, but Net New MRR is much more comprehensive.

Calculating Net New MRR

Understanding the formula for Net New MRR

Determining your Net New MRR starts by adding up two things. The first is your New MRR, which is the revenue you get from new customers. The second part is your Expansion MRR. This is any extra revenue from current customers. Perhaps they upgraded a plan or bought an add-on to their existing service.

But there's a third part we need to subtract. This is your Churned MRR. It's the revenue lost when customers cancel their subscription or switch to a cheaper plan.

Hence, the formula becomes:

Net New MRR = New MRR + Expansion MRR - Churned MRR

Breaking down the formula

Let’s say in a month you have:

  • $5000 in New MRR

  • $2000 in Expansion MRR

  • $1000 lost in Churned MRR

Your Net New MRR will be:

Net New MRR = 5000 (New MRR) + 2000 (Expansion MRR) - 1000 (Churned MRR) = $6000

This example makes it clear how different actions like gaining and losing customers, or existing customers increasing their spending, can impact your Net New MRR. The value of Net New MRR may rise or fall depending on these activities.

Considering Reactivation MRR

There's another term we need to look at, and that's Reactivation MRR. It means revenue from customers coming back after they canceled their subscription before. This is added into the Net New MRR calculation just like New MRR, because it's new income that wasn't there last month.

So, with our previous example, if we had $500 reactivation MRR, our calculation would be:

Net New MRR = 5000 (New MRR) + 2000 (Expansion MRR) + 500 (Reactivation MRR) - 1000 (Churned MRR) = $6500

Reactivation MRR matters, as it showcases the effectiveness of your customer retention strategies. It can increase your Net New MRR, provided the number of reactivated customers or their spending level goes up.

Importance of Net New MRR

Comprehensive Performance Tracking

Net New MRR is a crucial tool for tracking a business's overall performance. Unlike simple customer acquisition metrics, it takes into account all revenue components. This broad view can help spot issues or areas needing attention.

Strategic Planning

Net New MRR plays a key role in financial forecasting and budgeting. It gives you a clear picture of your revenue generation potential, allowing you to set more realistic growth targets. More importantly, it shows how your current business strategies are impacting your monthly recurring revenue.

Identifying Growth Drivers

By analyzing your Net New MRR, you can pinpoint what's fueling your growth. This insight lets businesses fine-tune their strategies based on what's working. Plus, this analysis can unveil areas where there’s room for improvement or chances for expansion.

Net New MRR and MRR Growth Rate

MRR Growth Rate is a measure of how your Monthly Recurring Revenue (MRR) changes from one month to another. It's an important figure that helps you understand the rise or fall of your revenue on a monthly basis.

What causes these changes in MRR Growth Rate? Two major factors: new revenue and churn. New revenue comes from acquiring new customers and expanding existing accounts. On the other hand, churn refers to lost revenue when customers cancel their subscriptions or downgrade their plans. Both of these elements have a significant impact on your MRR Growth Rate. Therefore, monitoring your MRR Growth Rate helps you keep track of your revenue's fluctuations.

Now, how does Net New MRR relate to MRR Growth Rate? Simply, the Net New MRR plays a crucial role in determining your MRR Growth Rate. If your Net New MRR is positive, it means your MRR Growth Rate is increasing. In the same way, if your Net New MRR is negative, it indicates a declining MRR Growth Rate.

Even so, there may be times when MRR Growth Rate and Net New MRR offer different viewpoints on your business health. For instance, if your MRR Growth Rate is stable but your Net New MRR is dropping, it could mean you’re having trouble keeping existing customers. On the other hand, a rising Net New MRR with a low MRR Growth Rate might suggest you're achieving good retention but struggling with customer acquisition.

Understanding these subtleties between Net New MRR and MRR Growth Rate can provide valuable insights into your business's financial health and guide strategic decisions effectively.

Weighing New MRR Against Customer Acquisition Cost (CAC)

Importance of Evaluating CAC

Let's start with Customer Acquisition Cost (CAC). It is the money spent to get a new customer. It's important to track this. Why? Because you want to know how much you're spending to gain new business.

It’s crucial to ensure that your cost to attract new customers does not surpass their contribution to your MRR. Imagine spending more money to get customers than they bring in. Doesn't sound good, right? You can end up losing money instead of making it. If CAC is higher than New MRR, you might be heading towards trouble.

Balance between New MRR and CAC

Now, New MRR can be a useful sign of how your marketing and sales efforts are doing. High New MRR means your tactics are working well.

So, what's the relationship between New MRR and CAC? It's all about balance. Understand your New MRR and CAC ratio. This knowledge is essential in adjusting your marketing budget.

For instance, if your New MRR is high and CAC low, it means each dollar spent on getting customers brings a good return. But if the opposite is true, it may be time to rethink your approach.

If costs are constantly exceeding revenue, it's time for a change. You might need to reevaluate your sales and marketing strategies. Efficient tactics should attract profitable customers, not drive you into a loss.

In business, keeping tabs on both numbers — New MRR and CAC — helps avoid financial pitfalls. Always aim for high returns (New MRR) at a lower cost (CAC).


In essence, Net New MRR is a critical metric when it comes to evaluating the financial health of a business. Let's recap:

  • Net New MRR involves various components, including new Monthly Recurring Revenue (MRR) from fresh customers, Expansion MRR from existing customers, and Churned MRR for any lost or decreased revenue.

  • This metric serves as a robust tool to gauge a company's growth on a monthly basis. It allows decision-makers to have an in-depth insight into the business's financial steadiness.

  • By considering all these factors, Net New MRR offers an accurate picture of a company’s revenue situation. It exceeds the scope of new customer acquisition, revealing potential areas of concern or focus.

Furthermore, Net New MRR plays a key role in strategic planning. It supports precise financial forecasting and helps establish realistic growth targets. With its insights, a business can assess how current strategies influence MRR and adjust accordingly.

Most importantly, Net New MRR assists in identifying growth drivers. By analyzing this metric, companies can pinpoint what is pushing their growth. They can then fine-tune strategies based on results and uncover areas where there's room for improvement.

In the final analysis, tracking of Net New MRR is a key contributor to overall business success. Keeping a close eye on this metric can help you avoid surprises, make informed decisions, and ensure your business is on a stable and sustainable growth path.

Frequently Asked Questions

What is the role of Net New MRR in a business?

Net New MRR (Monthly Recurring Revenue) plays a crucial role in understanding business growth on a monthly basis. It provides a detailed insight into the business's financial stability and aids in making informed decisions regarding budgeting or forecasting.

How is Net New MRR different from New MRR?

New MRR only considers revenue from new customers, while Net New MRR gives a comprehensive picture of a business's financial health. It includes new MRR from new customers, expansion MRR from existing customers, and considers churned MRR from cancelled or downgraded customers. Thus, while New MRR is beneficial for sales, marketing, and planning growth strategies, it may not present the complete financial condition of the business.

How do you calculate Net New MRR?

The formula for Net New MRR involves the total of new MRR and expansion MRR subtracted by churned MRR. This means that additional revenue from growth of customers is added to the new MRR and then from it, the lost MRR due to cancellations or downgrades is subtracted.

What factors can affect the variability of Net New MRR?

The increase or decrease in customer numbers and their activities can change Net New MRR. For instance, if there's an increase in new customers or existing customers upgrade their services, it will result in a higher Net New MRR. Conversely, if more customers cancel or downgrade their services, it would reduce the Net New MRR.

How does the concept of Reactivation MRR impact Net New MRR?

Reactivation MRR refers to the reactivating subscriptions from previously cancelled customers. It is included in the calculation of Net New MRR and can potentially affect it. For instance, if a significant number of prior customers reactivate their subscriptions, it could boost the Net New MRR.

Why is Net New MRR important for strategic planning?

Net New MRR allows businesses to make precise financial forecasts and budgeting. It aids in setting realistic growth targets by assessing a company's revenue generation capacity. Moreover, it provides insights into how current strategies are influencing MRR, which can help in adjusting strategies for optimal results.

What's the relationship between MRR Growth Rate and Net New MRR?

Net New MRR contributes to MRR Growth Rate. A positive Net New MRR would indicate an increase in MRR Growth Rate and vice versa. However, they can provide different perspectives on business health. While MRR growth rate gives an overview of revenue fluctuation from month to month, Net New MRR presents a more comprehensive picture by considering new, expansion, and churned MRR.

Why should businesses evaluate Customer Acquisition Cost (CAC)?

It's important to keep track of Customer Acquisition Cost (CAC), as businesses need to ensure that the cost to acquire new customers does not exceed their MRR contribution. If CAC is higher than New MRR, it could indicate inefficiencies in the sales and marketing processes or that the pricing strategy needs reevaluation.

How does the balance between New MRR and CAC reflect on a business's performance?

New MRR can indicate marketing and sales performance as it directly reflects the number of new customers acquired. Analysis of the Net New MRR and CAC ratio can suggest if expenditure adjusts are needed in marketing. If CAC outweighs New MRR, it could imply the need to reevaluate sales and marketing tactics.

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